Wait 2 mintues for Scan. The best way to get a pod order is download the Virgin Connect app, from here do a scan. • Tap Add a room, Tap the room you're in. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. If you which to go through the diagnostic process for this, I will send you a private me. Options. Account - Mobile. Wait 2 mintues for Scan. · Scan complete, Tap continue. Tap Start the scan. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. Virgin Media. Many thanksQuickStart, set up and connections. To do this, you’ll need to wait until you receive your tracking email. Options. Hi @Tweeder786 . However they can be chargeable depending what package you on. Up to 3 WiFi Pods if needed. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Speed Please can you try the below steps usng the Connect the app:-. Re: Order WiFi pods. To do this, you’ll need to wait until you receive your tracking email. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. 0 is normal. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. I have the 1gb package, I have run the speed test which confirmed the. The only problem is duri. Thank you @Wytham. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Please look out for the envelope on the top right of. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. The best way to get a pod order is download the Virgin Connect app, from here do a scan. The virgin media connect app is recognising the result is poor but no option to get a wi fi pod. Sorry to see you are having problems ordering the wifi boosters. Hi @Pinkle89 thanks for getting back to us. Our new WiFi Max service allows you to have up to 3 pods. Did you take out Wi-Fi Max. I would like to help you with this. Scan complete, Tap continue. Please look out for the envelope on the top right of. At least 30Mbps download speeds in every room or £100 one-off credit. Then Start the scan again. any help would be. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Check out the do's and don'ts, in our Community FAQs. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. Thanks - Steve Hi. Security matters. Tap Start the scan. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. We apologise for any frustration this experience may have caused. No setup fee. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Certainly a pod can help with this. However, this can take up to 24 hours to be updated. We need to order a couple of pods as we have several areas of our house with no signal. Tap Start the scan. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Hmmm thanks for that but that isn't quite how the conversation went. Networking and WiFi. Home Phone. VM will only send out one at a time, and there must be at least 7 days before ordering each one. While connect to WiFi, Tap I’m ready. Here you’ll find all the help you need for Virgin Media related problems and issues. QuickStart, set up and connections. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. Please try following the instructions <<< here >>>. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. QuickStart, set up and connections. . Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). Then Start the scan again. If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third one by logging into your My Virgin Media account,. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. Once I've got to that page, I'm taken to a screen to. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Thanks,Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Forum Team. And the pods should be delivered within 72 hours. I have situated my router in the hall. Change or cancel your package. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. All the information you need to setup your first Pod or fix an. QuickStart, set up and connections. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. I note from other forum posts this is not an uncommon situati. QuickStart, set up and connections. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. At least 30Mbps download speeds in every room or £100 one-off credit. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Wait 2 mintues for Scan. In one room the wifi is intermittent and sometimes disconnects because of weak signal. The mesh wifi pods now come with a speed guarantee . No setup fee is available on all bundles, broadband & phone, and broadband only packages. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. There's areas of my house that get no wifi signal. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. Sorry to hear that you've been unable to order your pod via connect app. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. Manage Your Account. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. ) he went through and ordered the pod for me, so hopefully will come through and be free. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. . I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Networking and WiFi. However they can be chargeable depending what package you on. I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on hereAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Hmm. Tap Start the scan. Tap Add a room, Tap the room you're in. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. Entertain me; Broadband Deals. My WiFi does not reach the back end of my home. If you need any further help after doing this, let us know. Subscribe to this message's RSS feed. Start the Scan (do this in every room. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. AndChiron • 4 days ago. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. I am sorry to hear you are experiencing issues with the WiFi signal in your home, we will be able to help. Phone. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Hi @BenCuiffe . Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. But VM connect doesn't work. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. Networking and WiFi. Our new WiFi Max service allows you to have up to 3 pods. Sorry to hear you're having issues with the WiFi signal and the Connect App. It's great to hear you're looking at having WiFi Pods. Tap Start the scan. . You can get your 1st one by signing up to WiFi max. - 5289462. SpeedQuickStart, set up and connections. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. . . You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. I will send a private message - watch out for the purple envelope. on 17-06-2022 22:08. Forum; Apps. Thanks, Look out for the envelope in the top right-hand corner. I know I have. · While connect to WiFi, Tap I’m. While connect to WiFi, Tap I’m ready. If you have no luck with the app you can call 0800 064 3850 to order. Once this has been done it will advise if a pod is needed and then will allow you to order. The pods can only be sent out one at a time too. HI had virgin media installed on Saturday. I have spent house on the phone getting nowhere to order the pods. Thanks for your suggestion. The firm said that the pods and the Media Hub. can you please advise how I get a Wifi Pod . If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Tried to call but no go there either. Hub5x Poor Wifi range, how to order wifi Pods. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. Stream from Virgin Media. Browse Virgin Media Virgin Media Community. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. To check if a Pod is needed, use the Connect App to do a wireless scan in the property. ) he went through and ordered the pod for me, so hopefully will come through and be free. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. However they can be chargeable depending what package you on. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. Virgin Media Community. It says as a volt customer I can have up to three. SpeedHi I need to order Wi-Fi pods as my signal is poor in the bedroom. Your account. Options. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . VM will only send out one at a time, and there must be at least 7 days before ordering each one. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. You can even reboot your Hub from the comfort of your sofa. I have the 1gb package, I have run the speed test which confirmed the. My Virgin Media App. See the following page for details, including how to order online via My Virgin Media or through the Connect app. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. Networking and WiFi. Our new WiFi Max service allows you to have up to 3 pods. In response to Chris_W1. Please look out for the private message and we can get. Please let me know how you get on. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. Reply. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Wi-Fi Pods. Use the VM connect app or give customer services a call. Tap Add a room, Tap the room you're in. I presume I'm on WiFi max because my package is the 1gig volt. Best. on 24-04-2023 10:57. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. How to perform the scan and order the wifi pods when using the Connect app. Networking and WiFi. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. • Wait 2 mintues for Scan. The Virgin Media Connect app is the control unit for your WiFi. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. Wait 2 mintues for Scan. Scan complete, Tap continue. Security matters. Account - Cable. The official route is to use the Connect app to scan your Property and order an initial Pod. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Hi there @LFC383 . QuickStart, set up and connections. Please help. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. Email. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. If you need any further help after doing this, let us know. While connect to WiFi, Tap I’m ready. Reply. It is not great - often the reconnections drop out or can't be made. Tap Start the scan. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Simply sign into My Virgin Media and you will see your orders on your account dashboard. We’re so confident in this technology that we’ve launched. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. The pods are free on the Volt bundles, however you don't receive them automatically, they need to be ordered after running wifi tests which show your speed is less than 30Mbps. . The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. My Virgin Media App. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. We're here to help. Scan complete, Tap continue. While connect to WiFi, Tap I’m ready. Virgin Media help and support. This promotion means you won’t pay the usual setup fee of £35. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The app should detect low signal and allow you to order them straight from there. Easy to set up, coverage has. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. The WiFi signal needs boosting upstairs. Scan your home using the Virgin Media Connect app and, if it finds signal blackspots, you can order an Intelligent WiFi Pod by calling 0800 064 3850. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). However they can be chargeable depending what package you on. See the following page for details, including how to order online via My Virgin Media or through the Connect app. While connect to WiFi, Tap I’m ready. Stay safe online. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. John. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Tap Start the scan. Sign in to My Virgin Media. · Tap Add a room, Tap the room you're in. Verdict. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. Despite trying to use the connect app on multiple devices (and in the same room a. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. If that doesn’t do the job, we’ll send you up to a total of 3. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Hi , Thank you for your post and welcome to our community forums. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. In response to Lee_R. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. Wait 2 mintues for Scan. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Either wait here for a mod to reply which could take a while or call VM. SpeedQuickStart, set up and connections. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Please look out for the purple envelope in the top right of your screen. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. Broadband, TV and Landline offers. I was advised I could order one free through the connect app but not seeing an option to do so. . Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. . Scan complete, Tap continue. Then Start the scan again. We would like to show you a description here but the site won’t allow us. Once this has been done it will advise if a pod is needed and then will allow you to order. I have also been told to message via the live chat on the app but no one appears to be res. . . I will be able to assist you on this and get the Wi-Fi pods sent out. While connect to WiFi, Tap I’m ready. The home scan. . - 5289462. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hi @Pinkle89 thanks for getting back to us. The pods can only be sent out one at a time too. They are free on Volt, 1GB or Oomph bundles. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Hello, I wonder if someone can help me to order my first WiFi pod please. 1 Kudo. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Networking and WiFi. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Stream from Virgin Media. Watch the video below to find out how, and then read on for more. Our new WiFi Max service allows you to have up to 3 pods. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. I'm going round in circles trying to get a pod online or within the My Connect app. Once this has been done, additional Pods can be ordered via the. Wait 2 mintues for Scan. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. I don't work for Virgin Media. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Manage Your Account. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. • Scan complete, Tap continue. i don't have time to sit on a call to customer service for an hour.